Finding ways to add value is a key way to increase client satisfaction and earn repeat business. The sooner you can add that value, the better. There are a few ways you can alter your business process management to add value right off the bat in the first 48 hours. In this blog, we’ll tell you five steps you can build into your agency operations to add value to new clients.
Facilitate Partnerships
You can introduce your clients to potential partners like other agencies that serve the same niche but aren’t competitors. Your clients can streamline their own agency operations with partnerships that help fill gaps in their capabilities. Think of clients or former partners that share the same values and have other similarities and connect them to your new clients to see what partnerships can form.
Connect Clients to Other Providers
Introduce your clients to service providers that can solve problems that you can’t. You can keep your business process management running more smoothly when you aren’t hung up on projects you don’t have the ability to execute. For instance, if a client mentions they are looking for a new web developer that could assist in app development, you might be able to connect them to another one of your clients that is highly technical and could help.
Share Exclusive Content
Sharing exclusive access to content is the third step you can add into your agency operations to instantly add value for clients. When you sign on new clients, share your content library, including training videos, videos, client modules, client systems, client resources and more. Just this library alone is worth thousands of dollars in value to the client.
Once you start sharing your content, it can take on a life of its own, traveling the internet and sharing information about you and your client’s companies. By continuously creating and sharing valuable and informative content as part of your agency operations, you begin creating more opportunities for new customers to discover your brand.
Offer Access to Communities
Giving new clients access to software or communities at a discount can help build value without an additional expense for you. This can also increase loyalty between you and your community, creating a trickle-down effect that increases satisfaction, revenue and help grow your entire business.
Share Referrals
Help your clients source deals by giving referrals to their business. They’re not paying you to help them land clients, but if it is something you’re able to easily do, take the opportunity. This kind of added value will make you indispensable to your client and lead to a long-lasting relationship.
Start Adding Value Today
Are you ready to learn more about how to add value to your clients? The experienced and motivated team at 8 Figure Agency is here to guide and support you through your growth journey. Schedule a free consultation with us today, and we’ll show you where to go from here.
